The Patient Experience

Program Description

You can create effective and efficient patient flow process that support excellent patient care and satisfy our customers. From the parking lot to patient check out, discover creative ways to improve your facility, your staffing and your teamwork.

Program Outcomes

Participants will leave with an understanding of:

  • An excellent patient experience.
  • The power of the patient-staff interaction.
  • Patient flow system improvements.
  • Next steps for improving the patient experience and patient flow at your  clinic.

The agency will have:

  • A list of improvement tips to support patient flow systems.

This session can be taught as face-to-face trainings or via Web or Video-conferencing.

“Alaska Native leadership recognized that the core product is something bigger than just tests, diagnoses, pills and procedure. It is about human beings and relationships—messy, human, longitudinal, personal, trusting, informing, respecting and accountable relationships.”

~ Katherine Gottlieb, Ileen Sylvester and Douglas Eby
Transforming Your Practice: What Matters Most: Family Practice Management/ January 2008

Please contact us by email to work with your team.