We provide meeting facilitation, team building, staff development, focus groups, clinic-management activities, system improvements and writing projects. Our approach and years of expertise supplement your team’s talents. When we leave, the success is yours.
- Clinic Flow and Appointment Systems Design: Onsite Review and Assistance
- Meeting Facilitation
- Team Development and Leadership Coaching
Please contact us by email to work with your team.
“For every nine people who denounce innovation, only one will encourage it…. For every nine people who do things the way they have always been done, only one will ever wonder if there is a better way. For every nine people who stand in line in front of a locked building, only one will ever come around and check the back door.
“Our progress as a species rests squarely on the shoulders of that tenth person. The nine are satisfied with things they are told are valuable. Person 10 determines for himself what has value.”
For your reference…
Institute of Medicine Aims
“The U.S. health care delivery system does not provide consistent, high-quality medical care to all people. Americans should be able to count on receiving care that meets their needs and is based on the best scientific knowledge–yet there is strong evidence that this frequently is not the case. Health care harms patients too frequently and routinely fails to deliver its potential benefits. Indeed, between the health care that we now have and the health care that we could have lies not just a gap, but a chasm.”
In its 2001 report on patient safety, Crossing the Quality Chasm: a New Health System for the 21st Century, the Institute of Medicine (IOM) in Washington, DC outlined six Aims for improving health care. These aims are “built around the core need for health care to be:
- Safe: avoiding injuries to patients from the care that is intended to help them.
- Effective: providing services based on scientific knowledge to all who could benefit, and refraining from providing services to those not likely to benefit.
- Patient-centered: providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions.
- Timely: reducing waits and sometimes harmful delays for both those who receive and those who give care.
- Efficient: avoiding waste, including waste of equipment, supplies, ideas, and energy.
- Equitable: providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status.”
Source: Institute of Medicine
For other resources, see Public Health and Community Health Center Management.