Health care reform is creating a whirlwind of potential change for the office practice setting. Many practices are beginning to implement improvement initiatives, but may not have the capacity or expertise to carry them out themselves. This gap is creating the need for a new role in office practice redesign – the practice coach. But how does someone develop the expertise to serve in this valuable role?

The Institute for Healthcare Improvement (IHI) is pleased to offer The Primary Care Practice Coach, an exciting 11-month professional development program designed to help coaches improve their effectiveness. This virtual program will develop a unique, robust learning community guided by expert faculty with experience in coaching, quality improvement, and office practice redesign. Participants will learn to develop and apply the core interpersonal skills required to effectively support improvement in the primary care setting.

To learn more about this program, please visit the program webpage.

Listen to a recording of an April 17 informational call about the program.

Reproductive Health Conference 2012*-

Thursday-Friday, March 22-23, 2012
Embassy Suites
Portland, OR

Join in the celebration of 41 years of Title X funding that has played a critical role in ensuring access to a broad range of family planning and related preventive health services for millions of low-income or uninsured individuals and others.

RH 2012 offers high quality clinical updates that are evidence-based and in accordance with nationally recognized standards of care. Outstanding local and nationally known faculty will present clinical updates on contraception, STD treatment, and the clinical management of other gynecological and general health issues including pharmacology updates.

Shot & edited by Rina Svet.
A survey on the streets of New York about Health Literacy.
What do New Yorkers know about their health?
Their comments on their relationships with their doctors.
Do you know everything you think you do?

Learn more…

• Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician & Group Surveys and Instructions
  Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services. CAHPS originally stood for the Consumer Assessment of Health Plans Study, but as the products have evolved beyond health plans, the name has evolved as well to capture the full range of surveys. The acronym “CAHPS” is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
• Mobilizing for Action through Planning and Partnerships (MAPP)
  Mobilizing for Action through Planning and Partnerships (MAPP) is a community-driven strategic planning process for improving community health. Facilitated by public health leaders, this framework helps communities apply strategic thinking to prioritize public health issues and identify resources to address them. MAPP is not an agency-focused assessment process; rather, it is an interactive process that can improve the efficiency, effectiveness, and ultimately the performance of local public health systems.
• Oregon Patient-Centered Primary Care Home (PCPCH) Program
  The Patient Centered Primary Care Home (PCPCH) is a model of primary care that has received attention in Oregon and across the country for its potential to advance the “triple aim” goals of health reform: a healthy population, extraordinary patient care and reasonable costs. PCPC Homes achieve these goals through a focus on wellness and prevention, coordination of care, active management and support of individuals with special health care needs and a patient and family centered approach to all aspects of care.
• Prerequisites for National Accreditation
  There are three eligibility determination requirements (or prerequisites) that are part of the Public Health Accreditation Board (PHAB) application process and must be in place in order to apply for PHAB accreditation. These include (1) a current* agency strategic plan; (2) a current* community health assessment (CHA); and (3) a current* community health improvement plan (CHIP). PHAB will review all applications for completeness to determine whether the required documentation is included, required fees are paid, and the three prerequisite documents are included. The resources in the tabs will help agencies develop or update these documents, and also provide examples from LHDs across the country.
• Public Health Accreditation Board
  The Public Health Accreditation Board (PHAB) is a nonprofit organization dedicated to improving and protecting the health of the public by advancing the quality and performance of Tribal, state, local, and territorial public health departments.

Compassion Materials

Shari is developing new materials regarding compassion satisfaction and compassion fatigue for 2012.

Practice Operations Management (POM) Training

Shari also taught at the POM Training in Seattle in September.

September 21 – 22,  2011
Hotel 1000
Seattle, WA

Maximum Attendance: 120
Speaker: Various
Topic: Operations/Management
Contact: Sherry Giles
Phone: 301-347-0400

Designed for Health Center Chief Operating Officers, Executive Management, Other Managers, Front Desk Staff and Board members, this innovative seminar will provide clear strategies to maximize the productivity and resources of their health center. Participants will find out the answers to questions related to improving customer service in a health center and will also learn about the power of patient-staff interactions. Attendees are provided with a comprehensive view of systems that are successful for health centers.
Register Now

Download Registration Form

Leadership Strategies for Information Technology in Health Care

January 22 – 27,  2012 (Modules I & II)
May 14 – 18,  2012 (Modules III & IV)
Boston, MA

Program Benefits

• Pure health care focus – this program bridges the gap between information technology methodologies and health care processes to adress challenges specific to the industry.
• Cutting edge content – designed and developed by leaders in the field, this program brings best practices and experience from the leading edge of health IT to the program participants.
• Balance of strategy and tactics – this program blends real-world issues with proven academic processes to provide the balance of strategic thinking, practical tools, and effective tactics needed to remain competitive.
• Interactive design– taught in a classroom style, faculty members facilitate learning via a rigorous curriculum, including:
  • Interactive lectures
  • Case studies
  • Panels
  • Facilitated discussions

Be sure to mention your reference code: TECH12-EM01.