Shari Black taught two sessions at the National Association of Community Health Centers training in July and August 2010:
Practice Operational Management Seminar
Designed for Health Center Chief Operating Officers, Executive Management, Other Managers, Front Desk Staff and Board members, this innovative seminar will provide clear strategies to maximize the productivity and resources of their health center. Participants will find out the answers to questions related to improving customer service in a health center and will also learn about the power of patient-staff interactions. Attendees are provided with a comprehensive view of systems that are successful for health centers.
Memphis, TN
July 14–15, 2010
The Peabody Hotel
Baltimore, MD
August 25–26, 2010
Holiday Inn – Inner Harbor
For more information visit Practice Operational Management on the NACHC website.